FAQ

No panic, it will be back soon! All our products are restocked continuously (except capsule collections and unless stated otherwise). You can either pre-order the item you want directly on its product page, or click "Notify me" to receive an email as soon as it is back in stock on the site.

Contact us by email (info@gigi-store.be) or through the contact form. We'll be glad to help you pick the best size for your dog!

No problem! We offer a "made to measure" service that lets you order a width other than the one we propose by default.

So you can order your collar in the size you want (XS, S, M, L, XL) and choose your preferred width: 1.9 cm / 2.5 cm / 3.2 cm / 3.8 cm

This kind of order takes longer, since the collar is made especially for you. Allow around 3 to 4 weeks.

We accept the following payment methods:

- PayPal

- Bancontact

- Credit cards (Visa, MasterCard)

Delivery times depend mainly on the country you are in. As a rule, our orders are dispatched within 24/48 h and received in 3-5 working days. Extra delays may be added to this period depending on the constraints faced by the carrier.

The shipping costs include a tracking number that is sent by email when the dispatch is confirmed. If that number wasn't included, feel free to contact us through our contact form, making sure to give your order number so we can send you the matching tracking number.

Our premises are in Belgium, more precisely in the province of Liège.

We are truly sorry for the inconvenience. Deliveries can sometimes be delayed by customs inspectors or by the transport company. Once the parcel has left, we are unfortunately no longer responsible for the delays incurred, but we invite you to check the status of your parcel on the carrier's platform using your tracking number.

Absolutely! Have a look at our "Shipping and returns" section for more information.

If that happens, we're sorry and we'll do what it takes to help you. First, contact us through our contact form with your order number and its details. Please describe your problem there. Once we've received and read your request, we'll come back to you with the next steps, which usually include asking for a photo. That step is necessary to know how to help you and to establish whether you're eligible for a refund.

Excellent idea! Feel free to contact us by email: info@gigi-store.be , we'll be glad to answer your request.